Effective Date: 01 August 2026

Welcome to Mellow Food Products (www.mellowfp.com). We are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or purchase our Kithul treacle products.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Information: Name, billing address, shipping address, email address, and phone number when you place an order or register an account.

• Payment Information: We use secure third-party payment gateways. We do not store your credit/debit card numbers directly on our servers.

• Usage Data: Information about how you navigate our website, including your IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, fulfill, and deliver your orders for our Kithul products across Sri Lanka and internationally (if applicable).

• To communicate with you regarding your order status, shipping updates, or customer service inquiries.

• To send promotional emails or newsletters, provided you have opted in to receive them.

• To improve our website functionality, user experience, and product offerings.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties necessary to operate our business, such as:

• Courier & Delivery Partners: To deliver your orders to your shipping address.

• Payment Processors: To securely process your transactions.

• Legal Compliance: If required by Sri Lankan law or in response to valid legal requests by public authorities.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can adjust your browser settings to decline cookies, but this may limit certain functionalities of our website.

5. Data Security

We implement standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your account and personal information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: mellowfp@gmail.com

• Phone: 94 773 123 839

• Address: 168/A Meewathura, Peradeniya, Kandy, Sri Lanka